I. LEGAL INFORMATION
Denomination : Mangustino s.r.o
Headquarter : U Nikolajky 912/9, Smichov, 15 000, Praha 5
N° immatriculation ICO : Městského soudu v Praze pod sp. zn. C 277665
Legal representant : Benjamin DIOT
Website : www.vino-delikatesy.cz
II. APPLICATION OF THE TERMS AND CONDITIONS OF SALE
The present conditions apply to the sale of products on Vino Delikatesy, accessible by internet and by telephone. These conditions are automatically made available to the buyer in the home page of the internet site of vino-delikatesy.cz
The buyer has only to click on the terms and conditions of sale to know the terms and conditions of the order, even before starting the order process.
Consequently, the fact of making an order implies complete adhesion, without reserve, with these Terms and Conditions, with the exclusion of all other documents such as prospectus and catalog, transmitted by the vendor, which have only an indicative worth.
The fact that the vendor does not reiterate the terms and conditions, does not imply that the vendor will subsequently renounce these conditions.
Our offers are exclusively reserved to private customers excluding wine brokers and traders. Orders are confirmed once invoices are sent out but sure once they have been paid.
IV. ORDER PROCESS
Access to the website:
To access the online shop of the website, you have to select the language of the website. In deed, the prices of the products presented online include excise duty, customs duties and delivery costs depending of the region in Czech Republic in which the order will be delivered.
Selection of the products
Once the client has accessed the website he can select the products he wants to order and fill his basket on the upper-right corner of the screen. He can whenever he wants to remove products from his basket or modified the quantities of the products by clicking on the corresponding buttons.
Once the products are selected, the client can validate his basket by clicking on the « ORDER » button.
Final process of the orde
A summary of the order appears on the screen. At this step the client still has the possibility to remove products from his basket or to change the quantities of the products by clicking on the « CONFIRM MY ORDER » button. By clicking on this button, the client aknowledges that he is obliged to pay the amount of his order to receive it.
The client must then accept these general terms and conditions of sales by ticking the checkbox at the bottom of the screen and click on the « CONFIRM PAYMENT » button. By clicking on this button the client agrees to pay his order.
Confirmation of the order
Once the order is finalized, the client will receive by email the confirmation of the order at the email address he indicated when creating the account.
This email will confirm the essential elements of the order including the products, the prices, and the delivery terms and times.
This email will also inform the client of the terms and conditions according to which he can exercise his right of withdrawal.
Prices indicated are in Couronne Tchèque (KC). They are indicated with tax included, excluding duty. While stocks last.
- Products delivered in Czech Republic respecting the VAT Czech law.
Billing: A detailed bill will be provided with the delivery of your order. All bills will be issued in KC. All bank payments can be made in KC as well.
V. MINIMUM QUANTITY
Certain references are subject to a minimum order. On the site, this particular condition is clearly specified for all of the references concerned.
VI. AVAILABILITY OF OUR PRODUCTS
It is possible to know in real time the availability of or products on our site. Thus, you are guaranteed to be able to order products which are always available.
VII. DELIVERY COSTS
Delivery costs vary according to the region :
• Normal delivery :
Price : 150KC for any order less than 1000KC including VAT.
Free in Prague up to 1000kc.
Free outside of Prague up to 3000kc.
Transport out of Prague will be effected by Messenger company.
VIII. METHODS AND TIME FRAMES OF DELIVERY
The carrier delivers to the address indicated by the purchaser at the time of ordering (or in the case of absence a delivery note will be left by the carrier).
Time frames of delivery:
The time frames of delivery will be 48h (in the limit of stock) in Prague.
The time frames of delivery will be 72h (in the limit of stock) outside of Prague, in the limit of the transport company Messenger.
TERMS OF PAYMENT
1 - Terms and conditions
As soon as your order form has been confirmed on the site, the price of ordered goods is payable in full to Mangustino by one of the following methods:
-By bank transfer,
Methods of payment
a) In your shopping basket, choose to pay by bank transfer.
b) Authorise that the amount of the order be transferred to one of our bank accounts:
Pay to the driver.
Our bank in FRANCE:
Code bank: 2010
Bank account : 2801238114
X. RETURNS POLICY
You have the right to return goods, at your own cost in good condition and in the original packaging with the original bill, within seven days (including the day of delivery), to our registered headquarters indicated in the first article, for exchange or refund.
Payment of returns expenses
Mangustino will not accept to pay the expenses of goods returns except when the two following conditions are fulfilled simultaneously:
The goods received are not those ordered. You have expressed your misgivings regarding your delivery to the carrier (see article 9: Carriage and Responsibility). In this case contact our customer service department, their details are to be found in article 14, and they will organise the return of your product.
XI. CARRIAGE AND RESPONSIBILITY
All goods are carried at your cost, risk and peril. It is thus in your own interest to verify the contents of your package, and to express your reservations if necessary, at the time of delivery, in the following manner:
On the dispatch note provided by the courier
In all cases inform WINE and CO by means of registered letter to :
Belgicka 30, 12 000 Prague. or by telephone 776 729 064 within three (3) days after reception of the package.
In case of damage when preparing the dispatch or on delivery, Mangustino will take the necessary steps to organise a new delivery or reimburse the amount paid on the order. Your account would be credited of the amount and the Mangustino would be debited of the amount. YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICES.
XI. DEED OF TITLE
Goods remain the property of Mangustino until payment has been received in full. Ownership of the goods changes once payment for goods is received in full. Once the goods are delivered the purchaser is automatically responsible for them. Transfer of ownership of goods implies also the transfer of risks.
XII. CANCELLATION OF ORDER
If the payment has not been received in the expiration term and one month after an unsuccessful formal demand, the sale will be cancelled and the down payment will be reimburse to the customer with the possibility for Mangustino to reclaim the goods already delivered with no loss or damage. In the case of a commercial action an inclusive payment corresponding to 15% of the amount of the order will be applied.
Access and rectification rights
In order to provide a service which can respond to your needs, we need to have some of your personal details (surname, first name, address).
You may receive through the intermediary of Mangustino, offers from other companies or organisations, or be informed by telephone, post or e-mail of Mangustino.
If you wish to change your details in your account, you should write to our Customer Service department stating your surname, first name and address, or alternatively you can modify your information yourself after you login into your account.
When you buy on line, your bank details are neither stored nor visible on the internet. It is not possible to intercept the information you send. Mangustino guarantees the confidentiality of your data, by means of the security server software used (SSL).
XIV. APPLICABLE LEGISLATION AND APPROPRIATE JURISDICTION
We invite you to find an amicable solution with our Customer Service Department, if it becomes difficult to apply the Terms and Conditions of Sale.
Belgicka 30, 120 00 Prague 2.
776 729 064
XV. PROTECTION OF MINORS
In accordance with the law, stipulates that the sale of alcohol to minors under the age of heighteen (18) years of age is strictly forbidden, you are required to confirm that you are over heighteen(18) years of age, when ordering, by ticking the appropriate box.